Troubleshooting
Something isn't working
Start at the top. The first item resolves more reports than the rest combined, and it takes five seconds.
- 01
Suggestions appear, but pressing Tab does nothing
Why: macOS granted Input Monitoring but did not extend it to the already-running process. This is the most common problem by a distance.
- Quit WeType from the menu bar and open it again. The onboarding window also offers a Relaunch button for exactly this.
- If it still does nothing, check System Settings › Privacy & Security › Input Monitoring and confirm WeType is listed and switched on.
- In apps where Tab already means something, such as a form or an editor's indent, turn off Tab acceptance for that app in Settings › Per-App, or rebind the accept key.
- 02
No suggestions at all, anywhere
Why: Usually a missing permission, a missing model, or the gate doing its job.
- Check System Settings › Privacy & Security › Accessibility and confirm WeType is on.
- Open Settings › Models and confirm a model is installed and marked active. Without one, WeType falls back to a very limited built-in predictor.
- Confirm you have not paused it: the menu bar icon shows a pause state, and pauses survive a relaunch with their remaining time intact.
- Put the cursor at the end of a line, deselect any selected text, and type a few more words. Suggestions are only offered at the end of a line, after typing, with nothing selected.
- If your trial's daily word allowance is used up, suggestions stop until midnight. The menu bar shows what is left.
- 03
The grey text appears in the wrong place
Why: The app is not reporting its cursor position accurately. Chromium and Electron apps are the usual source.
- Make sure the app is fully up to date. Accessibility support in Electron apps changes between versions.
- Try the same sentence in a native app such as Notes or Mail to confirm the difference is app-specific.
- If it is consistently wrong in one app, report it with the app name and version. Positioning is handled per-app and a report is genuinely useful.
- 04
Predictions take too long
Why: The model is larger than your Mac is comfortable with, or memory is tight.
- Switch to a smaller model in Settings › Models. Dropping from a 3B to a 1B roughly halves the memory and noticeably shortens the wait.
- Quit other memory-heavy apps. The model is held in unified memory alongside everything else.
- Lower the maximum completion length so each suggestion decodes fewer tokens.
- The first suggestion after a pause is always the slowest. The cache is cold. Follow-on keystrokes reuse the unchanged part of the prompt and land much faster.
- 05
Suggestions are off-topic or don't fit the conversation
Why: Either the model is too small to use the surrounding context, or the context is switched off.
- Check Settings › General › Use surrounding context is on. It is the single biggest lever on relevance.
- Move up to a 3B model. The smallest models continue your sentence well but are too small to take in the message you are replying to. The picker says which is which.
- Add a line to Custom Instructions if you want a consistent register, such as keeping replies short.
- 06
Suggestions come out in the wrong language
Why: Automatic detection wobbles on short fields.
- Pin the language in Settings › General › Completion language instead of leaving it automatic.
- Larger models detect and hold a language more reliably than the smallest ones.
- 07
Two sets of grey text appear
Why: macOS's own inline predictive text is running alongside WeType.
- Turn off System Settings › Keyboard › Show inline predictive text.
- 08
My clipboard history is full of accepted suggestions
Why: Accepted text is inserted by briefly putting it on the clipboard and synthesising ⌘V, which clipboard managers record.
- Switch that app to Type directly in Settings › Per-App › Insertion. It types the text instead of pasting it, so nothing touches the clipboard.
None of these?
Email support@wetype.tech with your macOS version, your Mac’s chip, the app it happens in, and which model you are running. Those four things are usually enough to identify it without a second email. The contact form asks for them too.