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WeType

Troubleshooting

Something isn't working

Start at the top. The first item resolves more reports than the rest combined, and it takes five seconds.

  1. 01

    Suggestions appear, but pressing Tab does nothing

    Why: macOS granted Input Monitoring but did not extend it to the already-running process. This is the most common problem by a distance.

    1. Quit WeType from the menu bar and open it again. The onboarding window also offers a Relaunch button for exactly this.
    2. If it still does nothing, check System Settings › Privacy & Security › Input Monitoring and confirm WeType is listed and switched on.
    3. In apps where Tab already means something, such as a form or an editor's indent, turn off Tab acceptance for that app in Settings › Per-App, or rebind the accept key.
  2. 02

    No suggestions at all, anywhere

    Why: Usually a missing permission, a missing model, or the gate doing its job.

    1. Check System Settings › Privacy & Security › Accessibility and confirm WeType is on.
    2. Open Settings › Models and confirm a model is installed and marked active. Without one, WeType falls back to a very limited built-in predictor.
    3. Confirm you have not paused it: the menu bar icon shows a pause state, and pauses survive a relaunch with their remaining time intact.
    4. Put the cursor at the end of a line, deselect any selected text, and type a few more words. Suggestions are only offered at the end of a line, after typing, with nothing selected.
    5. If your trial's daily word allowance is used up, suggestions stop until midnight. The menu bar shows what is left.
  3. 03

    The grey text appears in the wrong place

    Why: The app is not reporting its cursor position accurately. Chromium and Electron apps are the usual source.

    1. Make sure the app is fully up to date. Accessibility support in Electron apps changes between versions.
    2. Try the same sentence in a native app such as Notes or Mail to confirm the difference is app-specific.
    3. If it is consistently wrong in one app, report it with the app name and version. Positioning is handled per-app and a report is genuinely useful.
  4. 04

    Predictions take too long

    Why: The model is larger than your Mac is comfortable with, or memory is tight.

    1. Switch to a smaller model in Settings › Models. Dropping from a 3B to a 1B roughly halves the memory and noticeably shortens the wait.
    2. Quit other memory-heavy apps. The model is held in unified memory alongside everything else.
    3. Lower the maximum completion length so each suggestion decodes fewer tokens.
    4. The first suggestion after a pause is always the slowest. The cache is cold. Follow-on keystrokes reuse the unchanged part of the prompt and land much faster.
  5. 05

    Suggestions are off-topic or don't fit the conversation

    Why: Either the model is too small to use the surrounding context, or the context is switched off.

    1. Check Settings › General › Use surrounding context is on. It is the single biggest lever on relevance.
    2. Move up to a 3B model. The smallest models continue your sentence well but are too small to take in the message you are replying to. The picker says which is which.
    3. Add a line to Custom Instructions if you want a consistent register, such as keeping replies short.
  6. 06

    Suggestions come out in the wrong language

    Why: Automatic detection wobbles on short fields.

    1. Pin the language in Settings › General › Completion language instead of leaving it automatic.
    2. Larger models detect and hold a language more reliably than the smallest ones.
  7. 07

    Two sets of grey text appear

    Why: macOS's own inline predictive text is running alongside WeType.

    1. Turn off System Settings › Keyboard › Show inline predictive text.
  8. 08

    My clipboard history is full of accepted suggestions

    Why: Accepted text is inserted by briefly putting it on the clipboard and synthesising ⌘V, which clipboard managers record.

    1. Switch that app to Type directly in Settings › Per-App › Insertion. It types the text instead of pasting it, so nothing touches the clipboard.

None of these?

Email support@wetype.tech with your macOS version, your Mac’s chip, the app it happens in, and which model you are running. Those four things are usually enough to identify it without a second email. The contact form asks for them too.